Everything else.. Help-lines and Centres Available for Women in Sri Lanka

Help-lines and Centres Available for Women in Sri Lanka

2020 Nov 20

To commemorate the International Day of Elimination of Violence against Women, here at Pulse we would like to touch on the importance of this red-letter date and what services are available in our island nation to seek respite and safety.

To further clarify, the Declaration on the Elimination of Violence Against Women issued by the UN General Assembly in 1993, defines violence against women as “any act of gender-based violence that results in, or is likely to result in, physical, sexual or psychological harm or suffering to women, including threats of such acts, coercion or arbitrary deprivation of liberty, whether occurring in public or in private life’’. 

Violence against women and girls is one of the most widespread, persistent and devastating human rights violations in our world today and remains largely unreported due to the impunity, silence, stigma and shame surrounding it.

In many cultures, violence towards women is accepted as a social norm. Women are affected by diverse forms of violence, most commonly domestic abuse, sexual exploitation, rape, forced and child marriage. This is because of deeply entrenched poverty, low levels of education and societal values. This must be challenged as a matter of urgency, and the blame faced by victims must be eliminated.  

Let us stand together to eliminate violence against Women. Below is a list of services available to those that may need help!


Ministry of Child Development and Women’s Affairs

This has been established with the objectives of providing assistance and relief for the receiving complaints related to all forms of discrimination against women, defilement of the rights of women, harassment and all kinds of abusive circumstances.

Open time: every weekday from 8.30am to 5pm and relevant measures have been taken to operationalise this for 24 hours.

Address: 5th Floor, Sethsiripaya Stage II, Battaramulla, Sri Lanka.

Phone Number: 1938

Sri Lanka Police Child and Woman Bureau 

Created to provide assistance and relief to women and children who need protection from any violence or abuse.

Open time: 8.30am to 5pm

Address: 180/19 Grandpass Rd, Colombo 01400

Phone Number: 011 2826444/011 276 8076

Women In Need Sri Lanka 

For the last 30 years, Women In Need has been one of Sri Lanka’s leading organisations committed to the elimination of all forms of violence against women and girls. 

Open time: 24-hour hotline

Address: 25 Tickell Rd, Colombo 00800

Phone Number: 011 471 8585

Family Planning Association

Family Planning Association provides counselling for women and children facing domestic violence.

Open time: 8:30am to 5pm

Address: 37, 27 Bullers Ln, Colombo 4

Phone Number: 011 255 5455

Family Health Bureau

Family Health Bureau (FHB) is the focal point for Maternal and Child Health (MCH) in Sri Lanka and is responsible for planning, coordination, monitoring and evaluation of the MCH and Family Planning services in the National Family Health Programme.

Open time: 8:30am to 5pm

Address: 231 De Saram Pl, Colombo 01000

Phone Number: 011 268 1309/011 269 6677

Ma-Sevana – Sarvodaya

Ma-Sevana – Sarvodaya is a place for young mothers who have been victims of sexual abuse, rape and incest. It provides residential care and protection. 

Open time: 9am to 5pm

Address: No 98, Rawatawatta Road,Moratuwa , Sri Lanka

Phone Number: 011 265 5577

Women’s Development Centre 

‘The Women’s Development Centre (WDC) is a well-recognised national level NGO, serving and empowering women, children, youth, persons with disabilities and other marginalised groups within society.

Open time: 9am to 5pm

Address: 61, Mulgampola Road,Kandy

Phone Number: 081 222 8158

Lanka Youth Organisations Network (LYON)

A youth organisation that is a point for referrals in cities across Sri Lanka. – Colombo Kalutara Gampaha Ratnapura Kegalle Nuwara Eliya Matale Galle Matara Hambantota Anuradhapura Polonnaruwa Kurunegala.

Open time: 9am to 5pm

Address: 755/2, Pannipitiya Road, Battaramulla 

Phone Number: 011 288 7667

Vikalpani National Women’s Organisation

An organisation branching out to Colombo Monaragala Anuradhapura Matale Ampara Trincomalee working for the rights and protection of women and children.

Open time: 9am to 5pm

Address:  842/3, Dhaham Mawatha, Malambe

Phone Number: 011 274 4160

Sinhala Women’s Development Organisation 

Operating in the Colombo Galle Trincomalee Matale Matara areas and providing assistance to women in need.

Open time: 9am to 5pm

Address:  2022, National Housing Complex, Vipulasena Mawatha, Colombo 10

Phone Number: 011 268 5552

Norwegian Refugee Council

Provision of Legal Aid and referrals and is in operation in  Colombo Ampara Batticoloa Puttalam and Trincomalee. 

Open time: 9am to 5pm

Address: 19/5, Horton Place, Colombo 7

Phone Number: 011 267 9210/077 373 3537 

Western Province

The Salvation Army Sri Lanka 

The Salvation Army provides shelter women and children affected by family violence. They provide short term shelter.

Open time: 9am to 5pm 

Address: 53 Sir James Peiris Mawatha 

Phone Number: 011 232 4660

Muslim Women’s Research and Action Forum (MWRAF)

MWRAF conducts extensive research on violence against women, political use of religion, reproductive health, early/forced marriage and they provide counselling, legal aid and referrals.

Open time: 9am to 5pm 

Address: 175 A, Nawala Road,Nugegoda 

Phone Number: 011 440 5902/077 757 9984/077 306 3516 

Community Concern Society

The Community Concern Society stands up for the basic human rights of women children and families and runs a shelter for abused women called Heavena.

Open time: 6am to 6pm

Address: 15/4 Aponsu Road Moratuwa, Sri Lanka

Phone Number: 011 272 1812

The Welcome House

Provides services to women and their children who are affected by domestic violence by opening their institution to safe and secure short term temporary shelter, one to one counselling services, police assistance, connections to medical and legal help.

Open time: 9am to 5pm

Address: 133, Ananda Rajakaruna Mawatha, Borella. 

Phone Number: 011 269 1871


Sri Lanka Sumithrayo is a government-approved charity founded in 1974, by late Mrs. Joan De Mel and is instrumental in the mental health movement in Sri Lanka with emphasis on women and vulnerable groups.

Open time 9am to 5pm

Address 60B, Horton Place, Colombo 7 

Phone Number 011 269 2909 

Northern Province

Care International

Care has been in Sri Lanka since 1950. They currently work in the regions of Batticaloa Killinochchi Vavuniya Polonnaruwa Moneragala Jaffna Hambantota Nuwara Eliya and works as a safe referral point and provides support to women who need help.

Open time: 9am to 5pm

Address: 221, Bar Road, Batticaloa

Phone Number: 065 222 6128/077 344 4128 

Suriya Women’s Development Foundation

A collective of women activists and feminists working to promote women’s rights in the Batticaloa District in Eastern Sri Lanka. They aim to create an equitable and peaceful society which is non-discriminatory, free of violence and respects and treats women with equality and dignity.

Open time: 9am to 5pm

Address: 27A, Lady Manning Drive, Batticaloa

Phone Number: 065 222 4483/077 672 6745 

Southern Province

Women’s Centre

Provision of legal aid, counselling and referrals to those in the area.

Open time: 9am to 5pm

Address: Gampaha 52/61, Peris Watta, Ekala,Ja Ela

Phone Number: 011 223 1152

Community Development Foundation (CDF) 

Offers referrals and provides assistance and is based in Ratnapura, Kegalle, Badulla, Galle. 

Open time: 9am to 5pm

Address: 8A/B3, Warkathota Road, Ratnapura 

Phone Number: 077 352 6006

Eastern Province 

Affected Women’s Forum (AWF) (Ampara)

An organisation assisting in the creation of women’s society with sustainable empowerment programmes enshrined in the principles of gender equality.

Open time: 9am to 5pm

Address: RKM Road, Akkaraipattu

Phone Number: 067 227 8237/063 742 9005 

People’s Welfare Association Batticaloa 

Aids the vulnerable in a host of matters, uplifting livelihoods and the mental wellbeing of the area’s residents.

Open time: 9am to 5pm

Address: Bharathy Lane,Main Street, Kiran, Batticaloa.

Phone Number: 065 365 1153

Central Province

Women in Action

A Kandy-based organisation that provides assistance to women suffering from domestic violence.

Open time: 9am to 5pm

Address: 61/2, Davulagala Road, Peradeniya 

Phone Number: 081 238 4053/071 814 3783

Sunila Women and Children’s Development Foundation

Provision of assistance and referrals to relevant services to survivors of abuse.

Open time: 9am to 5pm

Address: 24, Gamunupura, Sinhapura, Welikanda Polonnaruwa 

Phone Number: 0779523782

There are a number of organisations that offer psychological and legal aid to women that have been abused. Do not ever think you are alone and that you have nowhere to go. This is our island and we do not stand for any part of our society to be subject to such disastrous realities. 

Thumbnail image by Sulochana Udawela